Privacy Policy

Privacy Policy Update.

Must Read!

We like to make people happy, people like you – visitors and clients.

We are trying our best to comply with GDPR, which is that everything has to be “concise, transparent, intelligible and easily accessible”. That means we are presenting you with the clearest, shortest and most useful privacy policy possible.
 

Short Summary:

We are a small team team, we don’t have time for much other than doing our work. That means we don’t have time to do bad things with your data, like stealing your identity or making up vicious rumours.

We collect and store the info we need to provide you with the service that is a continuous work in progress. We try and fix things to and make the site work better for you to sell your goods and services.

We might occasionally stalk you via adds on Facebook, LinkedIn or Google. Sometimes, a little verification will help us validate if you are a spammer or not. But that’s about it.

Have a bit more time? Let's go over this doc.

 

COOKIES

First, let’s have some cookies!

At Sulit.PH, we respect your concerns about privacy and value the relationship that we have with you.

Like many companies, we use technology on our website to collect information that helps us enhance your experience and our products and services. The cookies that we use at Sulit.PH allow our website to work and help us to understand what information and advertising is most useful to visitors.

Please take a moment to familiarise yourself with our cookie practices and let us know if you have any questions by sending us an email or submitting a request through the “Contact Us” form on our website.

We have tried to keep this Notice as simple as possible, but if you’re not familiar with terms, such as cookies, IP addresses, and browsers, you can go.

We have a range of SaaS (Software as a Service) vendors whose products help us out tremendously in our efforts to make this business work.

Watching you:

We use real-time stats on Google Analytics because they are so pretty – and because it lets us see what people are looking at our on our website, so we can create more of what you like.

We will also be using the Facebook Pixel so we can show you even more of our work in the hope that you’ll have a chat with us and eventually, connect with our buyers or sellers.
 

Interacting with you:

Since you’ve come to our website, we think it’s just common courtesy to help you find the information you want as quickly and easily as possible. Since we can’t be there in person all the time (it is the internet, after all), we have a few little helper bots that can direct you.

We may use a software called Verloop.IO, (we call her Samantha) Zoconvert/ ZoFlow and/or Convertfox that ask you questions about what you are looking for and makes suggestions. At this stage, they use cookies and gather your IP address and keep a record of what you clicked and responses you provided – but we still don’t know who you actually are.

However, when it comes to making a decision (e.g. do you want to talk to a real human? Do you want some info that Samantha cannot give you?), the software will collect basic information that can include your name, email and maybe a phone number. Of course, you don’t have to give us any of that (see below on Data Storage what we do with it and how we do it).

We like to be better informed, so we sometimes use surveys on our website and in our emails. We have wonderful tools called SparkChart, Viralloops and Google Forms, for this and the deal for using it is the same as for our bots: it collects basic cookies information, nothing more personal than an IP (and sometimes not even that).

Only when you want to get the results of our surveys or quizzes do we need your details – otherwise we would not know where to send them. We make it very clear, each and every time you give us your details, how we are going to use them. E.g. will this be for one-time communication of a survey report? Are you signing up for regular newsletters?

 

Data Storage

We store your data in a number of different places and use it in various ways.

On our website

If you register with the site, give your details to one of the chatbots or leave it for a survey or quiz result, we will store your name and email address.

It’s the same deal you want to join a webinar we are running or book an actual face-to-face or online meeting.

Truth is, we don’t do anything particularly radical with your data. We use your interaction history (if you give us permission) to share information, or services you might like and that’s about it.

The various ways you can sign-up with us with are:

  • Verloop (our bot Samantha) – interactive question and answer experience

  • Convertfox (our chatty human) – interactive chat experience

  • Convertful (our poppy sign-up forms) – signs you up to newsletters, promotions or other

    clearly identified causes

    In all of those cases, we only ask your name and email address and make it really clear what you are going to get in return for giving us those tasty morsels of data.

    Emailing you

    Once we know you a little and have permission to stay in touch with you, we use one of these tools to email you (and occasionally call you, but only if we have gotten really close):

  • Alore – for newsletters, insights and ideas

  • LemList - for newsletters, insights and ideas

  • Convertfox – really great insights and ideas

Customer management

We also use a couple of CRMs (Customer Relationship Management system) to keep proper tabs on you. But don’t worry - you’ll want to us to do this, because at this stage you are a client and expect things like email updates on the project, delivering the service we promised and finding out about things that help your business.

The tools we are currently using are:

• Alore CRM

• Saleflare

• Lemlist

• Autoklose


 

Changes to software used:

Being honest, we have a bit of an addiction to shiny tech toys. This extends to the tools we use, on our website and our interactions with you. So the list of tools we mentioned might change overtime. If you are really concerned about this, please put a reminder in your diary to check this document regularly, because we will update the policy here, however, we will only tell you about changes if they are fundamentally to how we obtain, use and store your data (and chances are that is NOT going to change).

Email and other marketing stuff

If you sign up for our newsletter, we will send you a newsletter – generally around one a month, but occasionally more if there we have more interesting thoughts to tell you. You can unsubscribe at any time by clicking the unsubscribe button in every email.

Your name and email address are stored securely in Alore, Saleflare, Lemlist or Convertfox (don’t worry, you don’t have to know which one we use – the unsubscribe is in the same place in all).

All our newsletter tools automatically add tracking scripts to links so if you click on a link WE KNOW. If you open an email WE KNOW. If you ignore the great ideas we share and then complain about a lack of progress in your business WE KNOW.

The most important thing about this is we have neither the time nor inclination to actually look at or do anything, particularly with these stats.

 

Payment details

When you buy stuff, Pay The Sellers directly, we take no part of this transaction and only a tool to connect buyers and sellers. We have no bank or card details captured here.

All, yes, all of the tools we’ve listed are stating they are GDPR compliant. At least they are making all the right noises, are releasing official statements and offer various documents to prove that they are.

 

Right to be deleted

If you want to stop hearing from us, the easiest thing is to drop us an email at samantha@sulit.ph and we’ll delete all the info we have on you and make sure all systems we use to do the same. The

The only thing to bear in mind in case you opened an account to buy or sell, if we delete all your data, you won’t be able to access your online store anymore. The reason is not that we are vindictive but that we need your email address so that we know you are a legit buyer or sell and allowed access (and of course, if you ask you to delete your data, we will not have any of that).

 

Social media and other friendly places

We love hanging out with people, we like a ball as much as the next princess. So if we meet you on LinkedIn or Facebook, and if we like you, we might ask to be friends elsewhere, too. Of course, we’ll understand and respect it if you say no. Everyone has their boundaries – we’ve rejected tons of people on our private Facebook accounts for that reason.

We won’t try to nick your contact details from social media either -instead, we’ll ask you outright if we can take the conversation off..errr... other online.

 

Wow, you did it!  Well done, you read our privacy policy to the end! Your data is safe with us.
 

 

PS: the tone and word of this policy has been inspired by the fabulous and funny privacy policy of the great Writers’ HQ


 


 

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